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Fastest for urgent access or billing queries.
+91 11 2451 1991CallBusiness hours
Monday – Friday · 9:30 AM – 5:30 PM (GMT +5:30)
The BSB Edge Support Desk helps with account access, downloads, subscriptions, billing, and choosing the right standards or publications. Share clear details and we will route you to the right team with next steps.
For the fastest response on urgent access or payment questions, call us during business hours. For structured requests, use Send an enquiry with your company and product context.
How to reach us
Enquiry & ticket
Share details and we'll respond with next steps.
Include your account email, product name, and a short summary. Screenshots help for access or download problems.
Self-serve help
Quick answers and free resources.
Support Desk Frequently Asked Questions
How do I get access to downloads after I register?
After registration, sign in and revisit the product or downloads page. If you still can't access a file, contact Support with the item name and your account email.
I'm unable to log in / reset my password. What should I do?
Use the 'Forgot password' option on the login screen. If you don't receive the reset email within a few minutes, check spam/junk folders or contact Support to verify your email address.
Can you help me choose the right standard or publication?
Yes. Share your industry, application, and any known standard numbers. Our team will guide you to the best-fit document(s) or subscription.
How do I request an invoice or quotation?
Use 'Send an enquiry' and include your company details, billing information, and the products you need. We'll respond with a quote and next steps.
Knowledge Gateway
Tell us what you need. We will connect you with the right standards and resources.